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IF YOU HAVE A QUESTION WHIC IS NOT LISTED BELOW, PLEASE
CLICK ON THE ONLINE HELP BUTTON WHICH IS LOCATED AT THE TOP
OF THIS PAGE TO CHAT TO ONE OF OUR REPS ONLINE FOR FREE.
Q: Will the transfer be direct transfer or stop en-route?
A.: Depending on the transfer booked, shuttle buses and shared
transfers will pick-up and drop off people en route but will
drop you off in front of your hotel door, private transfers
provides a direct door to door service.
Q:Where is my confirmation voucher ?
A.: HolidayHoppa.com Works on REAL TIME confirmations which
means, once you book, your reservation is actually passed to
the resort Office in your destination and so the
reservations are ACTUALLY confirmed by the people who will
serve your Airport transfers. This makes HolidayHoppa.com
different than the other companies as they work on computer
confirmed system which causes miss bookings or faults etc.
Your Confirmation voucher is emailed to you within the next
15 minutes of your booking, But our system generates your
Refrence number at the time of your booking which helps you
to track your bookings on our website.
Q: How do i meet you at the airport ?
A.: When you arrive your destination airport, There will be one
of our Airport Reps holding a HOLIDAYHOPPA.COM BOARD and
your name will be written on the board aswell, so you only
need to identify yourselves to our rep with your transfer
voucher.
Q: I made a mistake / miss some information when i was booking, What
should i do ?
A.: No Panic ! We check all the reservations before we
confirm and if necessary we do send e-mails and ask for the
necessary information. If you made a mistake while booking
ie, missed your arrival flight number etc, you will receive
a prompt e-mail asking for the details. Or you can contact
us using the Customer Service Form button which is located
at the right top of our website. Or you can call us on 0208
144 2 114 or you can easily add us on your msn messenger,
our msn messenger addy is : bookinghelp@live.com or you can click on
ONLINE HELP button which is located at the top of our
website and chat LIVE to one of our reps.
Q:What if my flight is delayed?
A: Our local representative or driver monitors all incoming
flights and will wait for you if your flight is delayed.NO
DELAY CHARGES
Q: What type of payments do you accept ?
A: We do Accept 2 Types of Payments. 1- Credit Card Payments
which are taken via WORLD'S SAFEST PAYMENT COMPANY PAYPAL IN
YOUR OWN CURRENCY 2- Pay Cash On Arrival which you pay for
your booked service when you arriva at the airport. That
could be done in local currency or your OWN currency. If
local currency is preffered it will be the equavellent of
the original amount in the local currency. Local Exchange
Rates apply.
Q: Im travelling to a private property and not to a hotel or
apartment, what can I do?
A: We can cater for any place within the specified resort/city,
just please let us know the full address of the place you
need to be dropped off. If you dont know the full address we
can drop you off at the local tourist office. AS LONG AS YOU
CAN PROVIDE THE ADDRESS AND CAN DESCRIBE WHERE YOUR PROPERTY
IS WE WILL PROVIDE DOOR to DOOR SERVICE.
Q: What if I'm travelling with a Wheelchair?
A: Please email us at
info@holidayhoppa.com or call us on 0208 144 2 114 and we will try our best to provide
the most suitable Services for you.
Q: How much luggage can I have in the shuttle?
A: Most taxis are able to accommodate a suitcase and piece of
hand luggage per person. (Up to 3 passengers per taxi,
children and babies count - except in certain destinations
where the maximum is 3 passengers - select your required
resort for full details of taxi & minibus capacity). If you
are travelling with excess luggage for example pushchairs,
wheelchairs, golf clubs or any other out of the ordinary
items, it is imperative we are made aware as extra charges
maybe applicable. Failure to do so will result in additional
charges incurred by the passengers locally.
Q: Child Seats / Baby Seats
A: We do provide child seats / baby seats for FREE on the PRIVATE
TRANSFERS. There is a small charge of £7 per way on shuttle
bus transfers as we need to spare a seat for the child seat
/ baby seat.
Q: Do I need to tip the driver?
A: The price paid does not include a tip. As is standard across
the globe these days if you feel your resort taxi driver has
been friendly and courteous, then a small tip is the norm.
Q: Last minute bookings?
A: This is one of the biggest difference between us and the
others. www.HolidayHoppa.com allows you to book
your airport transfers ONLINE 24 hours priour to your flight
but we do accept phone bookings up to 10 hours prior to your
flight.
Q: Will my shuttle transfer take me straight to my hotel entrance?
A: Whilst we endeavour to operate a door-to-door service with our
transfers, on some occasions this may not be possible where
a shuttle transfer has been booked. Where it is not
physically possible for us to access certain hotels &
apartments, due to their location i.e. Old Town, Beachfront
& local festivities, we will always ensure you are taken to
the nearest drop off point. We will not be responsible for
payment of local taxis. Shuttle Transfers DO operate to
private homes or timeshare apartments. PRIVATE TRANSFER GOES
TO PRIVATE ACCOMMODATION or HOLIDAY HOMES. NO WAITINGS AT
THE AIRPORT STRAIGHT TO THE POINT WITH PRIVATE TRANSFERS. WE
RUN DOOR to DOOR SERVICE IN ALL TYPES OF TRANSFERS WE OFFER.
Q: What is your smoking policy in your vehicles?
A: www.HolidayHoppa.com operate a complete non smoking policy in
all vehicles used
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