Airport Transfers Questions and Answers
Airport Transfers Frequently Asked Questions and Answers
We Have Collected some frequently Asked questions about Airport Transfers below and answered them.
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Q: Am i going on direct transfer or stop en-route?
A: Depending on the transfer you book. Shuttle buses and shared transfers will pick-up and drop off people en route but will drop you off in front of your hotel door. Private transfers provides direct door to door service regardless of accommodation type whether you are staying at private accommodation or hotel.
Q: Do you have Credit / Debit Card or Amendment / Cancellation Charges ?
A: We HolidayHoppa.com have NO Credit / Debit Card charges at all. So the prices you see are the prices you pay. For the amendments and cancellations, we DO NOT Charge upto 48 hours of the first service date. ( First service date means, If you booked a return - two ways transfers, the first leg of your transfer date is the first service date )
Amendments & Cancellations Details
- We do our best not to charge for Amendments and Cancellations but according to our policy we have right to ask for amendment fee of £10 within the 48 hours of the first service date.
- We do our best not to charge for cancellations but according to our policy. Cancellations made within the 48 hours of the first service date we have right to charge 50% of the total transfer cost and 100% within the 24 hours of the first service date. Any cancellations within the last 24 hours of the first service date incur 100% cancellation charge.
- "We do our best" term means; we contact the local agent ( supplier ) right after your cancellation and inform them about your cancellation and if the local arrangements havent been done by the local agent we do not charge for cancellations or amendments. But if the local arrangements are made we will have to ask for the charge as the local supplier will.
Q:Where is my confirmation airport transfer voucher ?
A.: HolidayHoppa.com works on REAL TIME confirmations which means; once you book, your reservation is actually passed to the resort Office in your destination and so the reservations are ACTUALLY confirmed by the people who will serve your Airport transfers. This makes HolidayHoppa.com different than the other companies as they work on computer confirmed system which causes miss bookings or faults etc. Your Confirmation voucher is emailed to you within the next 15 minutes of your booking. But our system generates your Refrence number at the time of your booking which helps you to track your bookings on our website.
Q: I received my STATUS:CONFIRMED voucher or an email from a hotmail email account, WHY ?
A.: We do email your STATUS:CONFIRMED transfer voucher from our hotmail email account firstname.lastname@example.org . Because The emails we send from our company email addres ie:email@example.com may be filtered by free email providers and put into your SPAM/JUNK email folders. To be able to avoid this we do send vouchers and necessary emails from our hotmail, msn or live email accounts. As they would NOT be filtered and put into the SPAM/JUNK email folders. Your STATUS:CONFIRMED transfer voucher is AUTOMATICLY sent by HolidayHoppa.com web Software from HoliayHoppa.com email addresses but we email you from hotmail,live or msn accounts if we need to further contact you.
Q: How do i meet you at the airport for my transfers?
A.: When you arrive your destination airport, there will be one of our Airport Reps holding a HOLIDAYHOPPA.COM BOARD. So you only need to identify yourselves to our rep with your transfer voucher. In Some resorts we use name boards but you would be informed otherwise on your confirmation voucher. Unless another way is pointed on your confirmation voucher that is emailed to you. We may have the travel agent desk of the local agent we work with at the airport your transfer is provided to/from, and the number of the desk may be put as a note on your confirmation voucher.
Q: What is PROMO TAXI listed on some of the resorts ?
A: Promo taxi is as same as the standard private taxi transfer but put on promotion. So it is a discounted offer, If you book it when you see it available on our website, you SAVE £$€
Q: I made a mistake / miss some information when i was booking, What should i do ?
A.: No Panic ! Allthough We check all the reservations before we confirm and if necessary we do send e-mails and ask for the necessary information. If you made a mistake while booking ie, missed your arrival flight number etc, please contact us as soon as possible. You can contact us using the Customer Service Form button which is located at the right top of our website. Or you can call us on 0208 144 2 114 or you can easily add us on your Skype, our addy is : holidayhoppa or you can click on QUESTION Bubble button which is located at the right bottom of our website.And chat LIVE to one of our reps. It is your responsibility to provide accurate information.
Q:What if my flight is delayed?
A: Our local representative or driver monitors all incoming flights and will wait for you if your flight is delayed.NO DELAY CHARGES
Q: What type of payments do you accept ?
A: We do Accept 2 Types of Payments.
Credit / Debit Card Payments: You may pay for your booked service by your Debir or Credit card online at the time of the booking. Your payment is processed via 256-bit SSL Secure Gateways which means no body can track your card information including us. We CAN NOT store or view your card info, therefore you will need to put your card information at everytime you book with us. That information is passed to the banks global secure payment gateway. We work with the bank called TEB which is an entity of one of Europe's leading banks called BNP PARIBAS. That is how you can pay with the currecy you selected on our website ( GBP, EUR,USD or TL )
- Pay Cash on Arrival: In the most resorts we accept payments in cash in GBP, EUR,USD or the equvallent amount in the local currency. Cash payment on arrival is accepted in all currencies in Turkey, Malta, Morocco. Cash payment on arrival is accepted in EUROS only in Greece. If pay on arrival option is available for your destination, it will be shown as payment option to you at the time of the booking.
Q: Im travelling to a private property and not to a hotel or apartment, what can I do?
A: We can cater for any place within the specified resort/city. Shuttle Bus transfers mainly operates for only hotels and holiday apartments ( not private ones ). If you are staying at a private property then we can drop you off at a certain point in your resort and pick you up from the same point. This could be a hotel near by or a big shopping center etc. Private Transfers operates door to door for private addresses aswell.
Q: What if I'm travelling with a Wheelchair?
A: We currently have Wheelchair Friendly Transfers ( Wheelchair adapted vehicle transfers ) available in some resorts. Please make a search for your destination first and if wheelchair friendly transfer option is not listed on the results. Please email us on firstname.lastname@example.org or call us. We will do our best to find a suitable airport transfer service for you.
Q: How much luggage can I have on my Airport Transfers ?
A: Most taxis are able to accommodate a suitcase and piece of hand luggage per person. (Up to 3 passengers per taxi, children and babies count - except in certain destinations where the maximum is 4 passengers - select your required resort for full details of taxi & minibus capacity). If you are travelling with excess luggage for example pushchairs, wheelchairs, golf clubs or any other out of the ordinary items. It is imperative we are made aware as extra charges maybe applicable. Failure to do so will result in additional charges incurred by the passengers locally.
Q: Child Seats / Baby Seats on Airport Transfers ?
A: We do provide child seats / baby seats for FREE on the PRIVATE TRANSFERS in some resorts. And in some resorts there is a charge for them. But they will be shown to you at the time of the booking on the Holiday Essentials page and you will be able to add it to your booking. Child/Baby seats are NOT available for Shuttle ( Hoppa Bus ) Transfers. If you are bringing your own baby/child seat please remember to book an extra hoppa bus seat where you will locate the baby/child seat on hoppa bus transfers.
Q: Do I need to tip the driver?
A: The price paid does not include a tip. As is standard across the globe these days if you feel your resort taxi driver has been friendly and courteous, then you may tip the driver in your own choice.
Q: Last minute Airport Transfers bookings?
A: This is one of the biggest difference between us and the others. www.HolidayHoppa.com allows you to book your airport transfers ONLINE 24 hours priour to your flight. But we do accept phone or email or Whatsapp & Viber bookings up to 10 hours prior to your flight ( If available ).
Q: Will my shuttle transfer take me straight to my hotel entrance?
A: Whilst we endeavour to operate a door-to-door service with our transfers, on some occasions this may not be possible where an airport transfer has been booked. Where it is not physically possible for us to access certain hotels & apartments, due to their location. i.e. Old Town, Beachfront & local festivities, we will always ensure we take you to the nearest drop off point. We will not be responsible for payment of local taxis. Shuttle Transfers operate for private homes or timeshare apartments as long as you can provide a near by hotel or a specific point that could be found and accept to be dropped off at that point and picked up from.
PRIVATE TRANSFER GOES TO PRIVATE ACCOMMODATION or HOLIDAY HOMES. NO WAITINGS AT THE AIRPORT STRAIGHT TO THE POINT WITH PRIVATE TRANSFERS. WE RUN DOOR to DOOR SERVICE IN ALL TYPES OF TRANSFERS WE OFFER. ( for the Hotels & Aparts )
Q: What is your smoking policy in your vehicles?
A: www.HolidayHoppa.com operate a complete non smoking policy in all vehicles use